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Мы публикуем новости маркетинга, тенденции обслуживания
клиентов, аналитику и кейсы для бизнеса

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Ми публікуємо новини про маркетинг, тенденції обслуговування клієнтів, аналітику та кейсі для бізнесу.

OUR SERVICES

Study your customers and exceed their expectations.

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Mystery Shopper

This is a method of research of service quality in service companies by collecting information directly from retail outlets.

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SECRET APPLICANT

This is specially instructed person who tries to get a job in a variety of the most popular posts.

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Mystery Caller

This is a method of marketing research related to assessment of quality of telephone consultations and the level of operators professionalism.

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Benchmarking

This research is aimed to determine the reasons of success of the service process in competitive companies, followed by the study, improvement and adaptation practices.

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Exit Poll

This is a method, which consists of an intramural survey of respondents by the interviewer on the basis of pre-designed questionnaire.

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CSI / NPS

This research is conducted by telephone or personal interviews of your real customers, it allows to identify likes and dislikes of your customers, as well as identify issues in which improvements can be made.

OUR ADVANTAGES
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6 COUNTRIES COVERAGE

Base of mystery shoppers: 60,000 +

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ONLINE SYSTEM

Adapting to client

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PERSONAL MANAGER

High response speed

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QUALITY OF INFORMATION

Guaranteed results

Our clients
REVIEWS

World of Mystery Shoppers ™ – is consulting organization that specializes in Mystery Shopping services and consultations in improving service.

Olga Zhuravskaya, Deputy Head of Contact Centre responsible for customer service

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FREE CONSULTATION ABOUT MARKETING RESEARCH METHODS
Constantine Tsygulev


The head of department on work with clients
 
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PHONES RUSSIA

 

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PHONES KAZAKHSTAN

 

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PHONES BELARUS

 

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E-Mail
k.tsygulev@mtp-global.com

 

SKYPE
k.tsygulev88

 

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Dear Applicant!
Please, fill in all required fields and upload your CV!

Прикрепите резюме!

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Brief for the test project
Fill in required fields to order Mystery Shopper services


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