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Mystery Employee

PROBLEMS WITH HUMAN RESOURCES? LOOK WHO IS CONDUCTING STAFF RECRUITMENT?

Research “Mystery employee” helps to prevent difficulties in a company that may be caused by HR department.

Mystery employee – is an assessment method of recruitment specialist’s work, when specially trained person enters a job and internally estimates the process of personnel selection and adaptation.

    What may be caused by HR specialist’s incompetence?

  • Undermanning. Manager cannot find suitable candidate for a long time, there is a constant staff turnover.
  • Failure to fulfill planned targets and profit diminution. Poorly made personnel selection is one of the reasons of company’s decline.
  • Unfavourable climate among the colleagues. The absence of planned work with the team or its unreasonableness may lead to: failure in duties by the staff, criticism of management orders, violation of discipline, complaints of workloads and other destructive phenomena.

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HR MANAGER IS A PARTNER OF A COMPANY. IS IT TRUE? – MYSTERY EMPLOYEE WILL ANSWER

HR specialist is a strategic manager and director’s right hand for staff relations. One of his tasks is to promote a company as HR brand. Formed HR brand is a competitive advantage on modern marketplace of employers.

Mystery employee checks compliance with standards of HR manager work.

At the stage of personnel selection mystery shopper will figure out:

  • What impression HR manager makes to job seekers: whether he is self confident, how he follows business communication style, whether he respects a candidate and does not get distracted to unrelated matters;
  • Whether HR/recruiter fulfills his promises: calls back and writes back within the agreed timescale;
  • Competency in selection of subject matter specialists: he asks questions to a jobseeker that reflect understanding of the profession and official duties;
  • How HR/recruiter presents the company, whether he forms favorable image of the company for job seekers;
  • Whether he gives reliable information about the company, about procedure of salary accrual, work plan, carrier opportunities and other work matters.

At the stage of probation mystery shopper will check:

  • How informative and qualitatively the materials for putting a new employee in the picture are presented;
  • How good job shadowing is organized;
  • How staff training is organized;
  • Whether labor discipline is observed.


HOW MYSTERY EMPLOYEE RESEARCH IS CONDUCTED?

Mystery employee passes all the stages of job hunting as a real unemployed. Each component of staff selection is estimated.

    “Mystery employee” service contains the following stages:

  1. At the request of a customer we will analyze the quality of texts of the posted jobs: how clear are the requirements; how the company is presented; how the advantages of work in a company are described etc.
  2. Then the candidate should be selected who meets the job requirements as much as possible. He learns a legend in details and takes training course to ensure he will get the post.
  3. Interview with recruiter or HR specialist.
  4. Probation during a week.
  5. Received data analysis.

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Each stage of the research is recorded on a dictophone and at the request of a customer all necessary photographic material is provided.


“Mystery employee” service is an effective control method of HR manager work.

Advantages of work with Mir Taynykh Pokupateley:

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COVERAGE OF 6 COUNTRIES

Base of mystery shoppers 60 000+

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ONLINE SYSTEM

Adaptation to a customer

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PERSONAL MANAGER

High response speed

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QUALITY OF INFORMATION

Guarantee of results

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FREE CONSULTATION ABOUT MARKETING RESEARCH METHODS
Constantine Tsygulev
Head of department on work with clients
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Phones Russia

 

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Phones Kazakhstan

 

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Phones Belarus

 

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E-Mail
k.tsygulev@mtp-global.com

 

SKYPE
k.tsygulev88

 

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Dear Applicant!
Please, fill in all required fields and upload your CV!

Прикрепите резюме!

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Brief for the test project
Fill in required fields to order Mystery Shopper services


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