Ваше сообщение отправлено успешно!

Менеджер свяжется с Вами в течении часа.

Подписывайтесь на нас в социальных сетях:

Мы публикуем новости маркетинга, тенденции обслуживания
клиентов, аналитику и кейсы для бизнеса

Ваше повідомлення успішно відправлено!

Менеджер зв’яжеться з Вами протягом години.

Приєднуйтесь до нас у соціальних мережах:

Ми публікуємо новини про маркетинг, тенденції обслуговування клієнтів, аналітику та кейсі для бізнесу.

Telephone survey

TELEPHONE SURVEY

Telephone survey is a method of primary marketing information collection which involves questionnaire surveying of a respondent by phone.


TELEPHONE SURVEY PROVIDES NECESSARY INFORMATION IN THE CONTEXT
OF LIMITED BUDGET

Telephone communication and Internet has brought to naught weaknesses of telephone survey in view of their availability these days. By virtue of technological advance this method has a number of new advantages:

  • the price of phone contact is lower than face-to-face interview as the expenses for survey organization are reducing;
  • large number of contacts is processing very quickly;
  • it is possible to survey the customers in remote regions;
  • it is easy to control received data using the function of call recording.

seo



TELEPHONE SURVEY HELP WHILE IMPLEMENTATION OF CUSTOMER-FOCUSED
STRATEGY OF A COMPANY

Telephone surveys are effective in almost every business sphere, regardless of segment you are working at: B2C or B2B. This type of research is a method of getting feedback of the customers.

Customer-focused companies use this research with the following goals:

  • constant quality service control;
  • study NPS index;
  • study CSI index.

Surveys of real customers by phone make it possible not only to get assessment of the service but to hear suggestions for its improvement. Incisive comments, received from the customers, are valuable information for a company. Based on it the program of improvement in customer quality service is developing.

COMPLEX APPROACH IS AN ADVANTAGE OF MARKETING RESEARCH
PROVIDER


Telephone survey provided by MTP includes all the stages of this research:

  1. 1. Questionnaire construction – skilled marketing specialists will frame the right questions meeting the purpose and tasks of the research.
  2. 2. The surveys are conducted by interviewers specializing in telephone surveys. Calling is carried out in specially equipped CATI studio.
  3. 3. Filling out a form and report preparation is made within online-system which is available for an ordering customer 24/7.
  4. 4. At the request of a customer the experts of the company will submit expanded analytic report and elaborate recommendations for resolution of determined problems.

0
FREE CONSULTATION ABOUT MARKETING RESEARCH METHODS
Generic placeholder image
Constantine Tsygulev
Head of department on work with clients
Generic placeholder image
Phones Kazakhstan

 

Generic placeholder image
E-Mail
k.tsygulev@mtp-global.com

 

SKYPE
k.tsygulev88

 

Generic placeholder image
Ask a Question
We will answer in an hour
[contact-form-7 404 "Not Found"]
Generic placeholder image
Ask a Question
We will answer in an hour
[contact-form-7 404 "Not Found"]
Generic placeholder image
Dear Applicant!
Please, fill in all required fields and upload your CV!

Прикрепите резюме!

Generic placeholder image
Brief for the test project
Fill in required fields to order Mystery Shopper services
[contact-form-7 404 "Not Found"]

Generic placeholder image