For Mystery Shopper
Eng
Mystery Employee
PROBLEMS WITH HUMAN RESOURCES? LOOK WHO IS CONDUCTING STAFF RECRUITMENT?
Research “Mystery employee” helps to prevent difficulties in a company that may be caused by HR department.
Mystery employee – is an assessment method of recruitment specialist’s work, when specially trained person enters a job and internally estimates the process of personnel selection and adaptation.
- Undermanning. Manager cannot find suitable candidate for a long time, there is a constant staff turnover.
- Failure to fulfill planned targets and profit diminution. Poorly made personnel selection is one of the reasons of company’s decline.
- Unfavourable climate among the colleagues. The absence of planned work with the team or its unreasonableness may lead to: failure in duties by the staff, criticism of management orders, violation of discipline, complaints of workloads and other destructive phenomena.
What may be caused by HR specialist’s incompetence?
HR MANAGER IS A PARTNER OF A COMPANY. IS IT TRUE? – MYSTERY EMPLOYEE WILL ANSWER
HR specialist is a strategic manager and director’s right hand for staff relations. One of his tasks is to promote a company as HR brand. Formed HR brand is a competitive advantage on modern marketplace of employers.
Mystery employee checks compliance with standards of HR manager work.
At the stage of personnel selection mystery shopper will figure out:
- What impression HR manager makes to job seekers: whether he is self confident, how he follows business communication style, whether he respects a candidate and does not get distracted to unrelated matters;
- Whether HR/recruiter fulfills his promises: calls back and writes back within the agreed timescale;
- Competency in selection of subject matter specialists: he asks questions to a jobseeker that reflect understanding of the profession and official duties;
- How HR/recruiter presents the company, whether he forms favorable image of the company for job seekers;
- Whether he gives reliable information about the company, about procedure of salary accrual, work plan, carrier opportunities and other work matters.
At the stage of probation mystery shopper will check:
- How informative and qualitatively the materials for putting a new employee in the picture are presented;
- How good job shadowing is organized;
- How staff training is organized;
- Whether labor discipline is observed.
HOW MYSTERY EMPLOYEE RESEARCH IS CONDUCTED?
Mystery employee passes all the stages of job hunting as a real unemployed. Each component of staff selection is estimated.
- At the request of a customer we will analyze the quality of texts of the posted jobs: how clear are the requirements; how the company is presented; how the advantages of work in a company are described etc.
- Then the candidate should be selected who meets the job requirements as much as possible. He learns a legend in details and takes training course to ensure he will get the post.
- Interview with recruiter or HR specialist.
- Probation during a week.
- Received data analysis.
“Mystery employee” service contains the following stages:
Each stage of the research is recorded on a dictophone and at the request of a customer all necessary photographic material is provided.
“Mystery employee” service is an effective control method of HR manager work.
Advantages of work with Mir Taynykh Pokupateley:
COVERAGE OF 6 COUNTRIES
Base of mystery shoppers 60 000+
ONLINE SYSTEM
Adaptation to a customer
PERSONAL MANAGER
High response speed
QUALITY OF INFORMATION
Guarantee of results
Head of department on work with clients
